Troubleshooting
AI Visibility shows Unavailable
What to do when a check didn't complete instead of returning a real result.
Short answer
"Unavailable" means the check itself couldn't be completed — it is never treated as a non-mention.
What to do
This is usually a temporary provider-side issue. Re-run the scan later; if it keeps happening across multiple scans, get help below.
Check which one matches
You're not sure what "Unavailable" means.
It means the check itself didn't complete -- it is never counted as a non-mention. Learn more →
You want to get an actual result.
Re-run the scan later. This is usually a temporary provider-side issue, not something wrong with your site.
It keeps coming back Unavailable across multiple scans.
That's worth reporting -- get help below.