AI Visibility
Why does AI Visibility say 'Unavailable'?
Growthract couldn't complete that particular check. It does not mean the AI didn't mention your company.
Short answer
Growthract couldn't complete that particular AI-visibility check. It does not mean the AI platform failed to mention your company — it means no result was produced at all.
What this means
"Unavailable" and "Not mentioned" are different outcomes. "Not mentioned" means the check ran and your company genuinely wasn't mentioned in that response. "Unavailable" means the check itself didn't complete, so there's no result to read either way — it is never counted as a non-mention.
Why this happens
This usually happens because of a temporary problem on the AI provider's side (a timed-out request, a quota limit, or a temporary service issue) — not because of anything wrong with your website.
What to do
Re-run the scan later. Unavailable checks are excluded from your mention counts, so they don't drag down your results — they simply didn't produce evidence either way.
Still not working?
If checks keep coming back Unavailable across multiple scans, that's worth reporting — see Support at the bottom of the Help Center.