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Troubleshooting

Ask Growthract can't answer my question

Why it sometimes says it can't establish something, and what to try instead.

Short answer

Ask Growthract only answers from your report's own evidence — if your question needs something the report doesn't contain, it says so honestly rather than guessing.

What to do

Try a more specific, report-scoped question. For account, billing, or general product questions, use Support instead.

Check which one matches

  1. You want to understand why.

    Ask Growthract only answers from your report's own evidence -- if your question needs something the report doesn't contain, it says so honestly instead of guessing. Learn more →

  2. You want a better answer.

    Try a more specific, report-scoped question: why a check failed, what to fix first, what evidence supports a finding, or what changed. Learn more →

  3. Your question is about account, billing, or general product support.

    Ask Growthract only knows your report's evidence -- use Support for those instead.