Troubleshooting
My scan isn't working
A scan that won't start, gets stuck, or never finishes.
Short answer
If a scan won't start, gets stuck, or a specific page comes back failed, walk through the steps below to narrow down why.
What to do
Check whether it's the whole scan that won't start, a scan that hangs partway, or just one page failing within an otherwise-complete report — the fix is different for each.
Still not working?
If none of the steps below resolve it, contact Support with your website and roughly when you ran the scan.
Check which one matches
The scan won't start at all.
Check that the domain is typed correctly (no typos, correct TLD) and try again.
The scan starts but seems to hang partway through.
Wait a bit longer -- an Expanded scan of a large site can take a few minutes. If it's been several minutes with no progress, retry with Quick Scan to isolate whether the issue is site-specific. Learn more →
The scan finished, but specific pages are listed as failed.
That's expected and reported honestly -- see what a page fetch failure means and why. Learn more →
None of the above matches, or it's still not working.
Try once more after a few minutes. If it keeps failing, get help below.